Please contact our customer service for more information on returning an item.
Returns may be subject to a 20% restocking fee if:
Merchandise is returned without an RMA number,
Merchandise is returned after 30 days,
Merchandise is not returned in its original, manufacturers condition.
Shipping costs incurred to return the product to us will not be refunded.
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons.
Please make your selections carefully.
We require the following information to process your return.
- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
Please return the merchandise to:FragranceON.com
All returns must be shipped back to FragranceON.com using a trackable courier.(UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by FragranceON.com and tracking information cannot be provided,will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
Please contact our customer service department for an RMA. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent.
If your package is returned to FragranceON.com marked as "refused", "unclaimed", or "undeliverable", a refund will be issued for the merchandise only. Shipping charges are non refundable.
CANCEL YOUR ORDER
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact our customer service department.
Contact us at:
844.4.PARFUM - In the U.S. & Outside the U.S
Monday-Friday: 9:00am-4:00pm Eastern Time.
or Email us